We process & pack orders quickly, which means unfortunately we cannot make any changes once you have placed your order. Once an order has been completed in checkout, the order cannot be added to, changed, or cancelled. Our Customer Service team will be in touch as soon as possible to assist further. Please Contact Us prior to initiating a return via post if you believe your product is damaged or faulty. Your refund will be paid to your original payment method (please allow a further 1-3 business days for funds to be returned to you, depending on your bank or financial institution.) We aim to process all returns within 3-4 business days of receiving your items, unless otherwise stated. We recommend keeping proof of postage as we do not take responsibility for items lost in transit. Please note that change of mind returns via post are at the customer's cost. Items must be shipped to us in original condition (unused, unwashed, including all original tags and packaging) and within our returns period from the date of delivery. If there is no store near you, you can return your online order via post. Visit our Store Locator to find a store near you. Presentation of your Tax Invoice email is required to process a return. Items must be unused, unwashed, in original condition and in original packaging. To learn more about our Rewards program, click here. Our Rewards members enjoy extended returns of up to 30 days from the date of delivery. Unused items purchased online can be returned to any one of our stores nationwide within 14 days of the date your delivery has been received. Please note all delivery times are an estimate only Standard Delivery Times: Delivery Locationįor the latest delivery updates and further information click here Shipping fees paid at time of purchase are non-refundable.Īs soon as your order has been dispatched you will receive an email from us with all the information you need to track your order all the way to your door. We are pleased to offer free delivery for all online purchases over $150.įor all online purchases under $150 a flat rate delivery fee of $9.95 per order applies.
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